“We are looking forward to the changes PG&E is rolling out with this new RAM mapping system,”Amanda says. “We think this a great tool that could save our customers time and, potentially, money. Reclosure issues at the substations and lines are our biggest wild cards at this point. PG&E has truly proven their eagerness to help their customers and improve the overall process internally. I have already seen a huge improvement with PG&E, and anticipate many more down the road. They have been very receptive to feedback we have given them.”
PG&E also went over the general NEMA application process as well as the NEMA billing system. Both parts of this section were a great refresh. The team particularly enjoyed the billing update since PG&E’s head representative on their new billing system, Michael Tang, was able to dig into exactly how the billing will work and helped answer all of the questions that were presented.